Privacy Policy – Eluxor
Eluxor operates this website and online store, encompassing all related content, features, tools, products, and services, with the aim of delivering a carefully curated shopping experience (referred to as the “Services”).
This Privacy Policy outlines how we collect, use, and share your personal information when you visit, use, or make a purchase via the Services, as well as when you communicate with us. In the event of any inconsistency between this Privacy Policy and our Terms of Service, the provisions of this Privacy Policy will take precedence regarding the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read, understand, and agree with the practices described herein concerning how your personal information is collected, used, and disclosed.
Personal Information We Collect
"Personal information" refers to data that identifies you or could reasonably be linked to you or another person. It excludes information that has been anonymised or otherwise de-identified.
Depending on your interaction with the Services, your location, and applicable law, we may collect or process the following categories of personal information (including any inferences drawn):
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Contact details: name, address, billing address, delivery address, telephone number, and e-mail address.
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Financial information: details of credit or debit cards, bank account data, transaction records, payment methods, payment confirmations, and related payment information.
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Account information: username, password, security questions, preferences, and settings.
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Transaction information: items you view, add to your basket or wish list, purchase, return, exchange, cancel, or your order history.
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Communications: any information you provide when contacting us, such as during customer support.
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Device information: details about your device, browser, network, IP address, and other unique identifiers.
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Usage information: how and when you access or navigate the Services.
Sources of Personal Information
We may obtain personal information from:
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Direct submissions from you, such as when you create an account, place an order, or communicate with us.
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Automatic collection, via cookies or similar technologies when you visit our website or use our Services.
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Service providers, acting on our behalf for tasks such as payments, hosting, logistics, or analytics.
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Business partners or third-party sources, according to their respective privacy practices.
How We Use Your Personal Information
Depending on your engagement with our Services, your personal information may be used for the following purposes:
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Providing, personalising, and improving the Services – including processing payments, fulfilling orders, arranging delivery, handling returns and exchanges, managing your account, sending relevant notifications, recommending products, recalling your preferences, and offering a tailored shopping experience.
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Marketing and advertising – sending promotional communications via e-mail, SMS, or post, and displaying targeted adverts on our website or third-party platforms, based on your browsing activity or purchase history.
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Security and fraud prevention – verifying your identity, securing payments, detecting suspicious activity, preventing fraud, and ensuring safe use of the Services.
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Customer support and communication – responding to enquiries, offering support, and maintaining our relationship with you.
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Legal compliance – adhering to applicable laws, responding to lawful requests (e.g. from public authorities), enforcing our policies and terms, and engaging in legal proceedings if necessary.
Sharing of Personal Information
We may disclose your personal information under the following circumstances, always in accordance with this Privacy Policy:
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With service providers and partners, assisting with IT, payments, customer support, cloud storage, logistics, or marketing. These parties will process your information per their own privacy policies.
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When you authorise such sharing, for example through social media integrations or delivery requirements.
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With affiliates or corporate group members, for business purposes.
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During corporate transactions, such as mergers, acquisitions, or insolvency situations.
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Where legal obligations or enforcement actions necessitate disclosure, such as responding to subpoenas, court orders, or legitimate law enforcement requests.
Third-Party Links
Our website may contain links to external websites or platforms governed by third parties. We do not accept liability for their content, security practices, or privacy policies. We encourage you to review their respective privacy policies before sharing personal information.
Children’s Data
Our Services are not intended for use by minors. We do not knowingly collect personal data from individuals below the age of majority in their jurisdiction. If you believe a child has provided personal data to us, please contact us to request removal.
Security and Retention
While we implement reasonable security measures to protect your information, no system can be considered completely secure. The duration for which we retain your personal data depends on our needs to manage your account, provide Services, comply with legal requirements, and resolve disputes.
Your Rights
Subject to your jurisdiction, you may have rights concerning your personal information, such as:
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Access: requesting access to the data we hold about you.
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Erasure: requesting deletion of your personal data.
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Correction: requesting updates to inaccurate or incomplete information.
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Portability: requesting a copy of your data in a portable format.
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Opt-out: objecting to marketing or targeted advertising.
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Restriction or objection: requesting limitations on how your data is used in certain cases.
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Withdrawal of consent: where applicable, withdrawing consent for data processing.
You may exercise these rights by contacting us at the details below.
Complaints
If you have concerns about our handling of your personal data, please reach out to us. Depending on your jurisdiction, you may also lodge a complaint with your local data protection authority. Under UK law, the Information Commissioner's Office (ICO) offers resources and support. Aubergine Legal Limizoppi.co.uk
International Data Transfers
Your personal information may be transferred to and processed in countries outside your residence, including outside the UK or EU/EEA. Such transfers will employ recognised safeguards such as standard contractual clauses to ensure adequate protection.
Changes to this Privacy Policy
We may update this Privacy Policy periodically, due to regulatory, operational, or business reasons. Changes will be clearly posted on this page, including the “Last updated” date. Termly
Contact
To exercise your rights, submit inquiries, or discuss our privacy practices, please contact us:
